This policy explains:

– What personal data we collect

– Why and how we process your data

– How we use cookies

– Your rights under data protection law

We may collect the following information:

– Identity data: name, title, date of birth

– Contact data: address, email, phone number

– Property preferences: property criteria, search behaviours

– Financial information: proof of funds, mortgage details (where required)

– Usage data: how you use our website and interact with services

– Marketing preferences

We will only use your personal data when the law allows. Uses include:

– Providing estate agency services

– Contacting you regarding properties or services

– Conducting anti-money laundering (AML) checks

– Sending newsletters or marketing (with your consent)

– Improving our website and services

Legal bases:

– Your consent

– Contractual necessity

– Legal obligation

– Legitimate interests

Your data may be shared with:

– Legal professionals (e.g. solicitors, surveyors)

– IT providers supporting our operations

– Marketing and referencing services

– HMRC or law enforcement if legally required

We do not sell or rent your data. Where data is transferred outside the UK, we ensure appropriate safeguards are in place.

We retain your data only as long as necessary:

– Property enquiries: 12 months

– Transaction records: 7 years

– Marketing data: until consent is withdrawn

You have the right to:

– Access your data

– Correct inaccurate data

– Erase your data (“right to be forgotten”)

– Restrict or object to processing

– Data portability

– Withdraw consent at any time

To exercise your rights, email: admin@thirziehull.com

You can also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

We use security measures to protect your information, including:

– SSL encryption

– Access controls

– Secure cloud hosting

– Staff confidentiality training

Our website uses cookies to:

– Enable essential functionality

– Analyse site usage via analytics tools

– Remember preferences

– Personalise marketing content (with consent)

Types of cookies we use:

– Strictly necessary cookies

– Performance cookies (e.g. Google Analytics)

– Functional cookies

– Targeting cookies

You can manage cookie settings through our cookie banner or via your browser:

– Chrome: support.google.com/chrome/answer/95647

– Firefox: support.mozilla.org/en-US/kb/enable-and-disable-cookies

– Safari: support.apple.com/en-gb/guide/safari/sfri11471/mac

– Edge: support.microsoft.com/en-us/microsoft-edge/delete-cookies

We review our privacy and cookie policy regularly. Updates will be posted on this page with the revised effective date.

For further information, contact us at admin@thirziehull.com